Description
About PHMC
Public Health Management Corporation (PHMC) has been dedicated to creating and sustaining healthier communities since its founding in 1972. With a workforce of more than 1,500 employees, a network of subsidiaries, and more than 70 programs operating across multiple service lines, PHMC delivers essential services to hundreds of thousands of individuals each year. Our work spans a broad swath of public health and includes physical health, behavioral health, early childhood education, housing and homelessness, specialized schools, community health initiatives and more.
PHMC serves as both a direct service provider to individuals, families and communities across the region and as an intermediary agent-- managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment. For more information on our organization, please visit our website at Public Health Management Corporation (PHMC.org). We are searching for an integral member of the PHMC team, the Chief Risk Officer (CRO).
Position Summary
The CRO is the most senior leader responsible for developing and executing enterprise-wide strategies that protect the organization’s people, operations, reputation, and financial assets. This role provides leadership for enterprise risk management (ERM), insurance and risk transfer programs, compliance oversight, and organizational safety initiatives.
The CRO identifies areas of vulnerability and organizational risk, leads corrective action planning, manages significant incidents and large-loss claims, and establishes enterprise-wide training to mitigate exposure. The CRO maintains critical oversight of all steps to investigate and defend the organization within related proceedings. Such oversight may take place over extended periods.
This position serves as a senior advisor to the Chief Executive Officer, PHMC leadership and independently advises the Board of Directors on risk management, compliance, and ethics efforts.
Enterprise Risk Management & Strategy
- Develop, implement, and maintain a comprehensive enterprise risk management framework encompassing operational, financial, regulatory, reputational, and workforce-related risks.
- Identify, assess, prioritize, and monitor risks across all business units and subsidiaries.
- Communicate risk exposure, trends, and mitigation strategies to executive leadership and the Board of Directors.
- Lead the development and execution of corrective action plans to address identified risks and compliance gaps.
Insurance & Risk Transfer
- Manage the organization’s insurance portfolio, including property, general liability, professional liability, directors and officers (D&O), workers’ compensation, cyber, and specialty coverages.
- Partner with Legal and Finance to review real estate transactions, program operations, and city, state, and funder partnerships to identify insurance and indemnification requirements.
- Negotiate coverage terms, limits, and pricing with brokers and carriers to ensure appropriate coverage and cost efficiency.
- Oversee insurance renewals, underwriting submissions, and broker relationships.
Compliance, Safety & Incident Management
- Oversee organizational safety programs and ensure compliance with applicable federal, state, and local regulations.
- Direct the management of significant incidents, investigations, and large-loss claims, including documentation, root cause analysis, and resolution.
- Establish and monitor enterprise risk, safety, and compliance metrics and dashboards.
- Confers with Legal and senior leadership in responding to legal claims/inquiries.
- Design and deliver risk awareness, compliance, and safety training for employees, supervisors, and leadership.
Governance, Ethics & Advisory
- Serve as a trusted advisor to the CEO and Leadership Team on enterprise risk, compliance, and ethics matters.
- As required and requested, provide independent reporting to the Board of Directors and applicable Board Committees.
- Promote a culture of accountability, ethical conduct, and proactive risk mitigation across the organization.
Requirements
Education and Experience
- Bachelor’s degree required; Master’s degree preferred in Risk Management, Business Administration, Public Administration, Law, Public Health, or a related field.
- Minimum of 8 years of progressive leadership experience in risk management, insurance due diligence, compliance, or related disciplines required.
- Demonstrated experience advising executive leadership and Boards of Directors.
- Experience in complex, multi-site nonprofit, public health, or healthcare-adjacent organizations strongly preferred.
- Underwriting experience helpful.
PHMC is an equal opportunity and E-Verify employer.
PHMC is committed to maintaining a diverse and inclusive workplace free from discrimination and harassment.